Terms and Conditions of Use

Privacy Policy

Cookies

This document must be read, understood, accepted, and printed by the customer before purchasing products on the website www.ghigocalzature.com

Liability

GHIGO Calzature is not responsible for any direct and/or indirect damages or losses arising from the sale of goods and services listed in the catalog published on the website www.ghigocalzature.com, including – by way of example and not limited to – delays or failure to deliver, as well as for any discrepancies between the delivered product and the specifications published on the website, except in cases of liability directly attributable to GHIGO Calzature.

Technical Information Related to Products on the Website

The technical and dimensional information on the GHIGO Calzature website is provided based on data communicated by manufacturers and artisans.

GHIGO Calzature reserves the right to modify or update such information at any time, even without prior notice, should changes be communicated by the manufacturers or artisans themselves.

Characteristics of Handcrafted Production

All GHIGO Calzature footwear is handmade by Italian artisans using high-quality materials.

Any:

• small finishing imperfections
• slight asymmetries
• minor differences between one shoe and another

do not constitute manufacturing defects, but rather inherent characteristics of handcrafted production and the uniqueness of the product.

Such characteristics do not entitle the customer to a refund or replacement, except in the case of evident and undeclared structural defects.

Heel Height

To maintain the correct proportions of the model, the actual heel height may vary from what is indicated on the website.

In particular:

• for smaller sizes the heel may be slightly lower
• for larger sizes (from size 42 upwards) the heel may be higher

Example:
a décolleté indicated with a 9 cm heel in size 31 may have a heel of 8–8.5 cm, while in size 43 it may reach 10 cm or more.

To know the exact heel height for a specific size, customers are invited to contact us before purchasing.

Color Variations

The product images published on the website are for illustrative purposes.

Any slight color differences between the displayed photographs and the received product may depend on:

• lighting
• device settings (screen, brightness, contrast)
• natural characteristics of the materials used
• handcrafted production

Such slight color differences do not constitute a manufacturing defect.

Footwear Sizes and Fit

As our footwear is handcrafted by different Italian artisans, each model is produced using different manual lasts, in accordance with the style and line of the product.

For this reason:

• internal dimensions
• fit
• overall wearability

may show slight differences even for the same size, depending on the last used and the handcrafted process.

The measurements shown in the size chart published on the website are to be considered indicative.

In any case, customers may request the specific measurements of the model of interest before purchasing by contacting us via email or WhatsApp.

Any fit differences attributable to handcrafted production and the lasts used do not constitute a manufacturing defect.

Product Availability

Product availability may vary in real time based on orders received and sales made in the store.

GHIGO Calzature does not guarantee the allocation of ordered goods until the order is confirmed.

Risk and Ownership

The goods are shipped carriage paid, insured with the cost charged on the invoice.

If the shipment is made carriage forward at the customer’s request, the risk passes to the customer at the time the goods are delivered to the carrier.

Upon delivery, the customer is required to check:

• the integrity of the packages
• the quantitative and qualitative correspondence with the delivery note

Any anomalies must be reported within 7 days of receipt via email (info@ghigocalzature.com) or WhatsApp at +39 3493313888, with supporting photographic documentation if applicable.

Reports made after this period will not be considered.

Orders

Orders are accepted exclusively online.

The customer will receive a confirmation email containing the order number.

In the absence of the order number, the proposal shall be deemed not accepted for all legal purposes, even in the case of technical or administrative charges.

All footwear is subject to quality control prior to shipment.

Orders are shipped only after passing quality control, which is intended to verify product compliance with GHIGO Calzature’s artisanal standards.

If the product does not pass quality control, GHIGO Calzature reserves the right to:

• proceed with a new production of the product
• propose an alternative model
• agree with the customer on the most suitable solution

Shipping costs do not include any customs fees.

Prices

All prices are expressed in Euros and include VAT, unless otherwise stated.

GHIGO Calzature reserves the right to change prices at any time without prior notice.

GHIGO Calzature also reserves the right not to fulfill orders from customers with outstanding payments, disputes, or situations of default.

Payment methods

1. Credit card
2. PayPal
3. Bank transfer
4. Cash on delivery (Italy only)
5. ALMA (installments from 2 to 4 payments)

Some payment methods may be available only in certain shipping countries

Return Conditions

GHIGO Calzature footwear, as products outside standard production sizing, is comparable to made-to-measure products.

Therefore:

• cash refunds are not provided
• a voucher valid for 12 months is issued

Replacement Procedure

The customer must communicate the order number, item code, and size to be replaced via email or WhatsApp.

The footwear must be returned unused, well protected, and in the original packaging.

Before returning the products, the customer must wait for authorization from GHIGO Calzature, which will provide an identification number (RMA) that must be present and visible on the package.

The absence of the RMA number may compromise the arrival of the product, as without this authorization the shipment may not be correctly identified and could therefore be delayed or rejected.

Likewise, the absence of the RMA may hinder the processing of the return, as it does not allow the product to be associated with the correct case (order and customer), slowing down or preventing the checks and operations necessary for managing the return.

Shipping

Italy: Poste Delivery Standard – Poste Italiane

EU Countries: national postal service or trusted courier

Non-EU Countries: exclusively UPS or DHL

(all shipping costs and any customs charges are borne by the customer and are non-refundable)

An email will be sent with the RMA code and credit note.

If replacement items are not available, a voucher valid for 12 months will be issued.

The return must be requested and carried out within 15 days from the date the customer receives the order.

Once the return is received at our premises, it is promptly inspected and processed; if compliant, the credit is confirmed or the replacement order is shipped without delay.

Customs Duties – Non-EU Countries

Customs duties are not included in the shipping cost and are entirely borne by the customer, varying according to the destination country.